THYROCARE LABORATORY

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SHOP NO 16, LUCKY APARTMENT, 9/C, CHINCHOLI GATE ROAD, Irani Colony, Chinchowali Colony, Goregaon, Mumbai, Maharashtra 400063

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I trust Thyrocare’s quality?

Thyrocare is one of the first Indian diagnostic laboratories to obtain internationally renowned quality accreditations and certifications such as NABL- and CAP-accredited, NGSP- and ISO-certified, and ICMR-approved.

What are Thyrocare’s USPs and trust checks?
  1. Trained & certified technicians
  2. Temperature-controlled sample logistics
  3. Unique barcode tracking for every sample
  4. Fully automated machines inspected daily
  5. Abnormal values rechecked twice
  6. Report verified by expert pathologists
  7. QR code verification of report
What are the timings for sample collection at home?

For tests/profiles requiring prior fasting, 6:00 AM to 11:00 AM is an ideal time-slot for sample collection, whereas for non-fasting tests/profiles, you can choose any time-slot till 7:00 PM. If you book your test in the first half of the day, our technicians will reach your home in 60 mins from the time of booking. Sample collections on Sundays/Holidays are not available in all the cities.

Does transportation affect the quality of reports? Are the samples stable during transit?

We follow a triple packaging system as per WHO guidelines, wherein a barcoded vial is the primary receptacle, a thermocol box with frozen cool packs is the secondary receptacle and an outer cardboard box is the tertiary receptacle. The samples are transported in sealed containers and evaluated for factors such as temperature, hemolysis, clotting, non-barcoded samples, leakages, lipemia and wrong vials. Only samples passing through pre-analytical checks are processed.

How will the reports be delivered to me?

Softcopy of reports will be sent to your registered email ID within 24 to 48 hours of sample collection depending upon the transit time. If you have opted for hard copy reports by paying extra at the time of booking (exclusive of the test/package cost), the reports would be delivered in 3 to 5 days after samples are processed. You would be notified via SMS once the soft copy of report(s) is sent to your registered email ID and hard copy report(s) are dispatched to your address with tracking details.

How soon will I get reports?

Once the specimen(s) are collected, including transit time and processing time, soft copy reports would be sent to your registered email ID within 24 to 48 hours. If you have opted for hard copy reports by paying extra at the time of booking (exclusive of the test/package cost), the reports would be delivered in 3 to 5 days after samples are processed. You would be notified via SMS once the soft copy of report(s) is sent to your registered email ID and hard copy report(s) are dispatched to your address with tracking details.

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